Privacy Policy

We may collect the following types of information:

• Contact information: Name, phone number, and email address submitted through our contact or enquiry forms.
• Enquiry details: The nature of your service requirement, facility type, or message content provided when you reach out to us.
• Career applications: Name, contact details, qualification, experience, and resume files submitted through our careers form.
• Usage data: General browsing information such as pages visited and time spent on the website, collected anonymously through standard web analytics tools.

We do not collect sensitive personal data such as financial information, government identification numbers, or health records.

Information collected is used for the following purposes:

• To respond to service enquiries and provide relevant information about our fire safety audit, risk assessment, and engineering services.
• To evaluate career applications and contact suitable candidates.
• To improve the content and functionality of our website based on usage patterns.
• To send follow-up communications related to your specific enquiry, where you have initiated contact.

We do not use your information for unsolicited marketing campaigns or share it with third-party advertising networks.

Instros Solutions LLP does not sell, rent, or trade your personal information to third parties. Information may be shared only in the following limited circumstances:

• Service delivery: With team members or associates involved in delivering the specific service you have requested.
• Legal obligations: Where disclosure is required by applicable law, regulation, or lawful authority.
• Business tools: With service providers such as communication platforms (e.g. WhatsApp Business) used to respond to your enquiry. These providers operate under their own privacy policies.

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of an active engagement or enquiry. Enquiry data not leading to a service engagement is retained for a maximum of 12 months.

Career application data is retained for up to 6 months after the application is reviewed, after which it is securely deleted unless you have been engaged in a hiring process.

Our website may use basic cookies to support functionality and anonymous usage analytics. These cookies do not identify you personally and are used solely to understand how visitors interact with the website.

You may disable cookies through your browser settings. Disabling cookies will not affect your ability to view or use the website.

When you initiate contact via WhatsApp through our website, your message and contact details are transmitted through WhatsApp's platform. Instros Solutions LLPuses these communications solely to respond to your enquiry. WhatsApp communications are governed by WhatsApp's own Privacy Policy in addition to this policy.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to any legal or contractual obligations we may have.
• Withdraw consent to communications at any time by contacting us directly.

To exercise any of these rights, please contact us at connect@instros.in.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any external site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this page with a revised “Last updated” date. Continued use of our website following any update constitutes acceptance of the revised policy.

If you have any questions or concerns regarding this Privacy Policy, please contact us: